Design Thinking is a methodology that aims to innovatively traverse through the unstructured PESTEL challenges keeping the customer focus as the central theme, to broad base the innovation mindset, to create a collaborative approach to ideation and to implement customer centric solutions. 

Trains individuals to find solutions to human problems empathetically, enables a multidisciplinary, holistic approach to look at the big picture, brings in response-ability & nurtures an environment to fail fast fail safe. 

Goal Congruence 

• Goal vs Necessary Condition 
• Necessary but not Sufficient Conditions 
• Stakeholders Alignment 

 
Design Thinking Basics 

• Framework of Design Thinking 
• Challenges in Value Creation and Fulfillment 
• Defining Stakeholders - Impactors and Impacted 
• Revisiting the needs of the stakeholders 
• Six principles of consumption 
• Three values for the customers 

 
Design Thinking - Building Blocks 

• Three Elements of Innovation 
• Design Thinking Skills Framework 
• Immersion to Insight 
• Empathy, Collaboration, Fail Fast and Fail Safe 
• Framework for Empathy Mapping 

 
Case Study on Design Thinking 

• Immersion - Identifying Customer Needs, Customer Experience Map 
• Ideation - Solution Concepts, Prototyping 
• Implementation - Future State Customer Experience cycle 

 
Application of Design Thinking framework (Group Work and Presentations) 

Open to all, who wish to add a new perspective and skill to their thought process. 

Click here for more details https://igtcindia.com/mdp-and-open-training-programmes/design-thinking/